Client Support E

ngineerBogota

Colombia*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*The Opportunity : Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries.

Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.This role focuses on our Blackboard Learn

latform, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere.

It’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the Client Support team within this specific product line.

Our Client Support team has a proven track record of delivering high quality technical support to our customer base.As a Client Support Engineer on this team, you will be responsible for providing multi-level troubleshooting and technical support to Tier 1 Technical Support Engineers via phone and email.

You will work closely with new and existing external customers on more complex technical issues as well as interface between clients and Product Development, Engineering, and third-party vendors.

You will collaborate with Product Development and Implementation teams to resolve client issues by providing fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues, bug tracking, and resolution.

Additionally, you will draft, review, and issue product bugs / fixes into the Knowledge Base Open Case using a client ticket tracking system.

In this role you will also represent the Client Support department in various product meetings and reviews with both internal product management teams and external clients.

You will manage the technical contributions of other engineers assigned to the project and provide cross-training to other Client Support Engineers.

The Candidate : Required skills / qualifications : Familiaritywith programming in an object-oriented language, preferably JavaLight experience with multiple computer operating systems like UNIX / Linux and WindowsLight experience configuring multi-node environments that run enterprise-level

applicationsAbility toconfigure and maintain a load balanced

environmentUnderstanding ofoverall application server maintenance including operating system installs and

upgradesFamiliaritywith data structures and analysis and design of algorithmsWorking knowledge of software engineering principles, database design, and web application development (preferably in Java / JEE)Excellent analytical and problem-solving skillsSolid oral and written communication skills and ability to work well in a team

environmentFluency in written and spoken English at CEF B2 level or

abovePreferred skills / qualifications : Knowledge of data networking including routers, configuration, and operationUNIX and Windows NT administration skillsBasic knowledge of web technologies like HTML, CSS, JavaScript, and HTTPKnowledge of Struts, Tomcat, and

WeblogicThe Office : We have an office located in Bogota, Colombia as a hub for the LAC market.Located in Capital Towers center in the financial

districtExcellent and secure area to eat lunch, have a walk, or dine after office

hoursBenefits in prepaid medicine, dental plan, and wellness allowanceEasy access to public transportation close to two important avenues, Carrera

and Calle 100Free parking for employees and paid parking for visitorsMultiple private spaces for virtual and face-to-face meetingsRegular events like bring your dog to work day and ping-pong, foosball, and Mario Kart

tournamentsSodexo card provided for

employeesDaily budget to spend on beverage vending

machinesThis job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Anthology is an equal employment opportunity / affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion,

national origin, marital status, disability, sexual orientation, gender identity / expression, protected military / veteran status, or any other legally protected factor.

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